Customer Relationship Management (CRM)

Mobile Agent System

Features:

• Use of  the mobile network channel across India to  improve on customer reach
• Application development and implementation using  GPRS/SMS based mobile technology & Java
• Data capture at source, enabling faster turnaround times for data processing and decision making - Increased productivity & efficiency of the customer sourcing team
• Easy access to centrally maintained, dynamic information such as product details, tariffs, rate calculators, etc. which can be utilized for providing instant quotes and precipitating instant sales
• Capability of tracking the lead statuses
• The mobile application resides on the user’s hand held device and can be used in an offline mode to enter data. The user can select the GPRS /SMS channel to synchronize information between the central servers
  

Benefits:

• Empowers frontline staff with ready availability of dynamic information
• Shrinks the sales cycle and improves productivity
• Enables Real-time updation and deal bookings from the field, freeing up valuable time for fulfillment
• Facilitates enhanced visibility of metrics and process indicators at the Corporate level