Customer Relationship Management (CRM)

Telecalling

Features:

• Provides lead upload and allocation features
• Creates interaction with customers, captures opportunities, and updates status
• Enables verification of opportunities closed by the telephone executives
• Allows for online payments modules to be integrated with the system
• Decentralized system for overcoming bandwidth issues prevalent through WAN access
• Master data can be synchronized from the head office  to various locations and transaction data from various locations to the head quarters

Benefits:

• Keeps accurate track of leads and interaction history
• Provides analysis reports on location efficiency, and productivity reports on the telephone marketing team
• The online payments option precipitates instant sales, and a seamless customer experience