General Insurance: Retail Insurance

Break-in Insurance

Features:

• Tracks inspection requests for motor insurance
• Auto - assignment of such inspection cases to agents and tracking of investigation charges
• Interface for outsourced agencies to view / update information on cases allocated
• Enables approval / rejection of cases with agencies
• Provides Image - upload facility of vehicles under inspection
• Auto - assignment of cases to agencies, based on location

Benefits:

• Better process management as inspection calls are tracked on daily basis

Cross Selling

Features:

• Automates the process of cross-selling other policies to the existing customer
• Lead allocation capability, based on a variety of parameters
• Provides a customer management module
• Fully integrated online payments processing capability

Benefits:

• Enhances relationship with existing customer by offering a range of products
• Greater efficiency & transparency as leads are centrally stored
• Increased convenience for the policy holder due to online payment facility

Mall Assurance

Features:

• Touch-screen information kiosks are used by customers in malls, airports, retail outlets and other high traffic areas to book policies pertaining to travel, health, etc 
• We have built content rich, user friendly applications that can be operated by customers on a self-service basis, and provide information dissemination, education and full transactional capability

Cheque Printing

Features:

• Automated bulk upload and printing of cheques
• Cheque Dispatch to customers at various locations
• Reconciliation of  printed and misprinted cheques
• Digital signature facility to enable auto verification
• Average productivity of 500 cheques / hour

Benefits:

• Automation of a manual intensive activity, leading to reduced cost of operations while retaining all checks and balances
• Injects scalability into the process