Outbound Calling

TechProcess can help you effectively manage your customer outbound calling activity. We combine our expertise in technology & operational-know-how to deliver an unmatched service with the highest standards of quality assurance.

A dedicated telecalling team with supervisors & managers will work in seamless co-ordination with your back office /collection / operation teams on delivering services such as premium collection, calling for mandates / cheques, conversion from physical to E mode of payment, ECS dishonor & bank reject calling….. & more.

Whether you are an insurance firm, lending institution, asset management company, or any other, you can benefit from our comprehensive service that is coupled with features like customizable daily reports & MIS, scheduled & random call recording, post call monitoring, custom evaluation forms, etc. Additionally, we have regional linguistic capabilities that ensure a barrier-free communication with your customer.

If you would like TechProcess to develop a customized customer contact solution for you, submit an information-request here.