While ECS has rapidly become a crucial part of the collections strategy for many industry verticals, managing a pan-India ECS mandate lodgment process can be a complex proposition.  At TechProcess, we offer a highly effective and scalable solution for verifying, registering, and lodging mandates (standing instructions) at your customer’s destination bank branch prior to the presentment of a debit instruction.

As the originator of 70% of all ECS debit transactions in the country, we have a unique insight into how the process works, along with local relationships with banks and clearing houses on a pan-India basis. Additionally, our investments in building state-of-the-art information systems, and a strong logistical capability ensure that you get efficient, high quality service at all times.

Features:

• Full integration with our proprietary, flexible, industry-strength payment processing platform
• A customizable set-up, where you can choose to have all mandates can be delivered to a local hub, or even request a pick-up from your branch for processing
• Doorstep delivery at the point of the destination bank
• Highly scalable operations to manage spikes and troughs in volumes
• This service benefits from TechProcess’ policy of maintaining 100% geographical coverage of RBI-notified ECS locations at all times. New locations become available to you as soon as they are enabled for ECS
• Data verification, data entry, mandate tracking, reconciliation, and logistics support

Benefits:

• No investments required in logistics, people and information systems – you can be set up and functional in a matter of days
• Virtually error-free process, aided by best-in-class information systems and foolproof processes such as dual data entry
• Responsive customer service and discrepancy resolution, aided by strong local relationships
• TechProcess invests in a continuous improvement programme to drive further improvements in process quality, turnaround time and cost