Free your staff to focus on core tasks with Servicing and Account Maintenance outsourcing
Leverage our resources and expertise to address your ongoing account maintenance and servicing related tasks. Rely on TechProcess to take care of the operational detail and allow your staff to focus on strategic issues.
Current Capabilities
Process building blocks- Processing requests for case cancellation / rebooking / refund
- Customer request management - recording change in customer information, mode of payment, etc
- Managing & recording product enhancements like rate & product change, top-ups, etc
- Processing requests for pre- & post-issuance payouts
- Recording activity of premium collection through ECS / cheque
- Processing loan foreclosure activities
- Printing & dispatch of payout related cheques
- Customer correspondence
- Reconciliation & MIS
- Resolving queries from branches/ front offices
